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Be.Live supports streaming to Amazon, Facebook, YouTube, LinkedIn, Instagram, TikTok and any platform that supports RTMP.

With Be.Live, you can stream to multiple destinations simultaneously. This can be a combination of the following:

• Amazon;
• Instagram;
• TikTok;
• Your Facebook timeline;
• Facebook pages or groups you manage;
• Your YouTube channel;
• Your LinkedIn profile OR organization;
• RTMP destinations.

Full details here: Stream to Multiple Destinations

Offline Recording allows you to record a broadcast without going live. Select this option if you'd like to pre-record your videos for future use, or wish to download only the audio file.

Full details here: How to Record an Offline Broadcast

RTMP stands for Real-Time Messaging Protocol (RTMP) Output. With this protocol, you are no longer limited to Amazon, Facebook, YouTube or LinkedIn streams - you may also go live to other platforms (Vimeo, Twitch, Twitter), thereby allowing you to reach a wider audience and boost your brand.
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Full details here: How to Set Up Custom RTMP Output for Live Streaming

1. Log in to your Be.Live account using the latest version of Google Chrome or Safari.
2. Click Set Destination on the top left section of the studio.
3. Select Facebook as your broadcast platform then select a specific destination (timeline or any page that you manage).
4. Add a broadcast title and description.
5. Hit Save.

Full instructions here: How to Go Live on Facebook

1. Log in to your Facebook profile connected to Be.Live. Click the arrow in the upper right corner > Settings & Privacy > Settings > from the left panel, scroll down and select Business integrations.
2. Select Be.Live.
3. Scroll down to Who can see that you use this business integration? > select Public
‍4. Hit Save.

‍Full instructions here: Change Privacy Settings for Facebook Broadcasts

To go live to your Facebook group, you need to use RTMP set up.
1. Log in to your Be.Live account using the latest version of Google Chrome or Safari.
2. Click Set Destination on the top left section of the studio.
3. Select FB Group as your destination.
4. Set up RTMP details
5. Hit Save.

Full instructions here: How to Go Live to your Facebook Group using RTMP

You can go live to Facebook event with custom RTMP.

1. Log in to your Be.Live account using the latest version of Google Chrome or Safari.
2. Click Set Destination on the top left section of the studio.
3. Select YouTube as your broadcast platform. From the popup window, select the Google Account to connect with Be.Live. Click Allow to give Be.Live permissions to your Google account.
4. Select your preferred stream privacy (Public, Private or Unlisted).
5. Add a title and description for your stream.
6. Hit Save.

Full instructions here: How to Go Live on YouTube

1. Select your country in the dropdown menu and how you want to receive the verification code (call or text).
2. Fill out the required information.
3. Hit Submit.
4. Enter the code you receive and click Submit.

Note: The verification process takes 24 hours to complete.

Full instructions here: How to Verify Your YouTube Account

1. Sign in to YouTube Studio: https://studio.youtube.com/
‍2. From the menu on the left, select Videos.
3. Hover over the video you wish to update. To see your live uploads, select the Live tab.
4. Click the arrow under Visibility and select Public, Private, or Unlisted.
5. Save.

Full instructions here: Privacy Settings for a YouTube Broadcast

1. Sign in to YouTube studio: https://studio.youtube.com/
‍2. From the menu on the left, select Videos.
3. Hover over the video you wish to update. To see your live uploads, select the Live tab.
4. Click the down arrow under Visibility and select Public, Private, or Unlisted.
5. Save.

Full instructions here: Privacy Settings for a YouTube Broadcast

1. Open instagram.com on your desktop.
2. Click the Create button, and select the Live video option from the dropdown menu.
3. When the Go Live screen opens, enter the title of the broadcast.
4. After clicking on the Next button, the screen with your unique Source URL and Stream key should be open. You will need to copy those broadcast credentials to insert them later in your Be.Live studio.
5. Log in to your Be.Live account using the latest version of Google Chrome or Safari.
6. Click Set Destination on the top left section of the studio.
7. Select Instagram as your broadcast platform.
8. Insert the Server URL and Stream key from Step 4.
9. Hit Save.

Full instructions here: How to go live on Instagram

1. Open the TikTok application on your phone.
2. Then hit the tab “+” and swipe up until you find the live option.
3. Under the Go Live button, click on the Cast on PC/Mac.
4. After that TikTok will show you your Stream key and Source URL. You will need to copy those broadcast credentials to insert them later in your Be.Live studio.
5. Log in to your Be.Live account using the latest version of Google Chrome or Safari.
6. Click Set Destination on the top left section of the studio.
7. Select TikTok as your broadcast platform.
8.Insert the Server URL and Stream key from Step 4.
9. Hit Save.

Full instructions here: How to go live on TikTok

1. Log in to your Be.Live account using the latest version of Google Chrome or Safari.
2. Click Set Destination on the top left section of the studio.
3. Select LinkedIn as your broadcast platform.
4From the popup window, select the LinkedIn Account to connect with Be.Live. Click Allow to give Be.Live permissions to your LinkedIn account.
5. After this, select the Profile or Organization to go live to.
6. Add a broadcast title and description.
7. Hit Save.

Full instructions here: How to Go Live on LinkedIn

If you are interested in streaming to LinkedIn, you have to fill out an application form. Since LinkedIn has its Live feature in beta, access to it is provided only to existing content creators who have a significant LinkedIn audience and a history of creating quality and professional video content.

Full instructions and the application form can be found here: How to Verify Your LinkedIn Account

There is no way to do embed your stream directly from Be.Live at this time, but here are workarounds we offer:

How to Embed a Facebook Live on your Website
How to Embed a YouTube Live on your Website or Social Media Platforms

Scheduling is not available with LinkedIn at this time.

Full details here: How to Go Live on LinkedIn

1. Log in to your Be.Live account using the latest version of Google Chrome or Safari.
2. Click Set Destination on the top left section of the studio.
3. Enable the Schedule Stream toggle.
4. Set your intended broadcast date and time. You may schedule a broadcast up to a year in advance.
5. Select Facebook or YouTube as your broadcast destination.
6. Upload a cover image.
7. Add a broadcast title and description.
8. Hit Save.

Full instructions for scheduling a Facebook broadcast here. For YouTube, click here.

1. Log in to your Be.Live account using the latest version of Google Chrome or Safari.
2. Click Set Destination on the top left section of the studio.
3. Enable the Schedule Stream toggle.
4. Set your intended broadcast date and time. You may schedule a broadcast up to a year in advance.
5. Select your broadcast destination
6. Upload a cover image.
7. Add a broadcast title and description. They will be the same for all destinations.
8. To add another destination, click the plus (+) button and repeat Step 5.
9. Hit Save.

Note: to schedule a stream on Amazon, you would need to schedule it in the Amazon Live Creator app. Learn more here.
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Full instructions here: How to Schedule a Stream to Multiple Platforms (Multi-streaming)

We suggest a ratio of 16:9 (e.g. 1280x720). Size should not exceed 3 mb.

You can edit the time, title/description and cover for your broadcasts. Please note that it's currently not possible to edit broadcasts that are scheduled to Facebook groups in Be.Live due to recent Facebook changes.

Full details here: How to Schedule a Facebook Broadcast

If you wish to start or schedule a new broadcast, click Create new stream to clear all data saved from the previous broadcast.

The Create new stream button will not delete any of your scheduled broadcasts - it will simply reset the broadcast destination.

When broadcasting to Facebook or Youtube, you are required to start the broadcast within 10 minutes after the scheduled time. Otherwise, it will be deleted by Facebook or YouTube.

1. Go to the Be.Live Studio.
2. Switch to the Portrait orientation option next to the layout controls to enable the vertical mode.

Full details here: Streaming in portrait mode in the Be.Live Studio

1. Click Branding from the toolbar.
2. Select Logo.
3. Select the Be.Live logo or upload your own by clicking Add Logo.
4. Hit Apply.

1. Click Branding from the toolbar.
2. Select Logo.
3. Select the Be.Live logo or upload your own by clicking Add Logo.
4. Hit Apply.

1. Click Branding from the toolbar.
2. Select Background.
3. Choose from the available backgrounds or upload your own by clicking Add Background.
4. Hit Apply.

1. Click Branding from the toolbar.
2. Select a theme (Modern or Classic).
3. To change colors, click Edit colors at the bottom. Select Background and Text colors by entering a specific hex code, or clicking on the circles to select from the color wheel. Colors can only be changed for Classic theme.
4. Hit Apply.

On the right panel of the studio, you will see the Comments section. Click Show next to the comment to display it on screen.

Full details here: Studio Comments and Reactions

The number of viewers, new Amazon followers, reactions is displayed in
the section above Public chat. Clicking the arrow will display Facebook reactions but only from users you're friends with. YouTube does not provide the names of those who liked your broadcast.

Full details here: Studio Comments and Reactions

On-screen updates (Agenda/Title/Crawler) allow you to:

• Add text to your broadcast to highlight a topic, ask a question and display important information to your audience
• Outline your discussion topics, allowing you to maintain focus on your broadcast
• Add private notes that only you can see

Full details here: How to Set Up On-Screen Updates (Agenda, Title and Crawler)

Title is fixed text while Crawler is scrolling text. Both serve as a news ticker and are used to display updates about your broadcast.

Full details here: How to Set Up On-Screen Updates (Agenda, Title and Crawler)

1. From the toolbar, click Media and select the first option (Upload Media).
2. Locate the image or video from your computer and select Open. The file selected will now appear in staging.
3. Click Show in Stream in the top right of the image to add it to the stream.

Full instructions here: How to Add Media

All broadcasts are saved in the destination where you went live. To download your broadcast in HD quality, go to your My Streams page in your Be.Live profile or from the Studio by clicking on your profile page in the right upper corner.

Note: downloading in HD is only available for Starter, Pro, and Growth users. Downloading in Full HD (1080p) is available for Pro and Growth users.

1. From the studio, click Screen from the toolbar to enable screen sharing.
2. Select your preferred screen sharing option (Entire Screen, Application Window or Chrome Tab).
3. Hit Share.
4. Push the screen to the broadcast by clicking Show in Stream on the upper right corner of the screen share source. This will make it visible to your viewers.

Full instructions here:

Screen Share (For Host)
Screen Share (For Guest)

From the Studio, click the gear icon above your camera source. From the drop-down menu, select which external camera or microphone you wish to use for the broadcast.

Full instructions here: How to Check Settings Inside the Production Studio

There are 3 ways to share your presentation in your broadcast. Full details here: How to Share Your Presentation

If you wish to speak over your presentation without being seen, you may enable Solo mode. Full details here: Solo Mode and Disabling Your Camera or Microphone

Live Sales is a great tool for advertising your products during your broadcast. This feature also allows you to send a clickable link to your viewers, allowing them to easily purchase your products.

Full details here: Live Sales

The Solo button is used when you have multiple active sources in the studio and only want to display a single source during the broadcast. Using the Solo button will not disable microphones for other active sources so you and your guests will still be heard while in the broadcasting section.

Full details here: Solo Button Explained

We offer the following widgets: Follow us, Unmute, Snowfall, Countdown, Sticky Notes, Days in Quarantine and Thermometer.

Full details here: Widgets

Yes! You can learn how to enable it here: Countdown Widget

Yes! They will be stored in a single section.

Full details here: How to Add Media

Streaming in Full HD is available on the Pro and Growth Plan.

1. Click Camera from the toolbar to connect your first camera.
2. To connect another camera, repeat Step 1. From the gear settings, select the second camera under Video Settings.
3. To select a third camera, simply repeat the steps above.
4. Click Show in Stream to add your cameras to the broadcasting area.
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Full instructions here: How to Stream with Multiple Cameras (Multicam)

With the Video Editor, you can:

- Trim unwanted footage at the beginning or end of your broadcast
- Cut out specific parts for repurposing or promotional use
- Determine the highlights of your broadcast through user engagement and activity (new followers, comments and reactions, your Studio activity, showing Amazon products)
- Create personalized video greeting cards for your audience
- Add text and background to your recordings
- Share the trimmed video
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Full details and instructions here:

Be.Live Video Editor: Part I
Be.Live Video Editor: Part II

To access Video Editor, click here.

No. Original recordings are retained in your account.

Broadcasts are stored for 30 days on the Starter and Pro Plan and for 90 days on the Growth Plan.

You can edit broadcasts up to 2 hours long.

Yes!

To share the trimmed broadcast directly to Facebook, click Share Clip > select destination > add title and description > Share.

1. From the Be.Live studio, click on the app menu (9 dots next to your profile picture) ->  Video Editor > Create > hit Record > record your video clip > Save recording
‍2. Select an overlay style and background image.
3. Add your custom text.
4. Click Download Clip in the upper right to download the video in .mp4 format.
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Note: This feature is only available on Google Chrome.

Full details and instructions here: Create Personalized Greeting Cards Using the Video Editor

To start a broadcast, you need to have at least one active source in the broadcasting section - this can be your camera, a shared screen, an image/video, or your guest. Once you connect your camera, simply add it to the broadcasting area by clicking the Show in Stream button.

When broadcasting to your Facebook timeline, make sure that the privacy of the post is set to Public. Comments do not appear in the studio if the broadcast is set to private or only to a particular audience.

You can learn how to change your privacy settings on Facebook here.

Full details here: Studio Comments and Reactions

Make sure you're using the latest version of Chrome or Safari on your computer/laptop. After that, clear your cache, check your camera and audio here, reboot your computer, and try again.

Please note that certain antivirus programs and firewall may block your camera from connecting, so make sure that these are disabled temporarily before the broadcast.

Full details here: Basic Troubleshooting: Camera & Mic

If this doesn't solve the issue, contact Support via chat.

These issues are usually caused by internet speed and machine load. Do not download any software or have too many tabs open, as well as to shut down all the unnecessary software that may take up the operational memory of your computer.

Also, the resolution of the video will depend mainly on your internet upload speed.

Related article: Evaluating Network Quality

If this doesn't solve the issue, contact Support via chat.

Your broadcast is most likely set to private. Check out this article or take a look at our video tutorial on how to change privacy settings on Facebook.

Echo may be caused by one of the following:

1. When one person's voice is heard through another person's microphone. We recommend that the host and all guests wear headsets to avoid the sound from reaching the microphone. A good rule to remember: If you hear the echo, then it's not coming from your system. The person causing the echo does not hear the echo.
2. Echo might also be caused by having multiple tabs with the Be.Live broadcast open. Make sure only one tab is open at a time.

More information here: Basic Troubleshooting: Camera & Mic

If it was only deleted on the end destination (Amazon, Youtube, Facebook, etc) it should still be available to download in your Be.Live account under My Broadcasts.

Facebook controls the timezone setting on Be.Live. Facebook takes the timezone setting on your computer, so your broadcast will always be scheduled in the timezone set on the device you use. Please note that "timezone settings" are different from "time settings".

At the same time, each Facebook user will see the time of the post of the scheduled broadcast according to their timezone - this is why the time shown can be different, but it is still the correct time.

If you are experiencing problems with the timezone on Facebook, go into the "Date and Time" settings on your computer, click "Change Timezone", and select the correct timezone for your area.

1. From the studio, click Guest from the toolbar. Hover your cursor over this section and click the Copy Link icon. A message saying Guest link copied to clipboard will appear. This means the link is ready to be sent to your guest.
2. Send the link to your guest. Paste the link using command + V (for Mac) or ctrl + V (for Windows). Guests can join using only their name, OR by signing in to their Facebook/Google account. Afterwards, they must connect their camera.
3. Once guests appear in the staging area, push their camera to the broadcast by clicking Show in Stream in the top right corner of their camera source.
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Note: We suggest having only around 10-15 guests/sources at a time to avoid overloading the studio.

Full instructions here: How to Add Guests

During trial period and on the paid plans, you can have up to 8 people on screen. There is no limit to the number of people who can join and wait in the staging area, thereby allowing you to rotate guests during the broadcast.

Note: If you are using screen share or add media features, it takes away one spot on the broadcast.

Yes! Simply click Guest from the toolbar on the left > click Create New Link

Once the link is reset, guests won't be able to join using the old link. The link is also specific to the studio and will remain the same for all guests.

Full details here: How to Add Guests

Not at all! They can join using only their name OR by signing in to their Facebook or Google account.

Related articles:
‍Guest Desktop Experience
Guest Mobile Browser Experience

Guests may join using desktop/laptop, mobile browsers, or using the Be.Live mobile app.

Related articles:Related articles:
‍Guest Desktop Experience
Guest Mobile Browser Experience‍

Please make sure your guest has the latest version of Chrome or Safari. Ask them to clear their cache, check their camera and audio here, reboot their computer, and try again.

More information here: Guest Troubleshooting

If the steps above do not solve the issue, ask your guest to contact Support via chat.

Yes! Guests will be able see comments when joining from a computer or laptop.

Yes, your guest can share their screen from their desktop computer/laptop.

Full instructions here: Screen Share for Guests

Guests may choose to share your Facebook broadcast using the Share button - just as they would when sharing a post. Note that they can only share a post set to Public.

You may share this checklist with your guest before the broadcast:

1. You can join a broadcast using only your name, OR by signing in to your Facebook/Google account.
2. Use the latest version of Google Chrome or Safari.
3. Make sure you have a stable internet connection.
4. Clear your cache and close all unnecessary tabs and programs on your device. Some programs may run in the background even, so consider using the Task Manager or reboot your device.
5. Follow the guest link from your host to join the broadcast and click/tap Enable Camera.
6. If joining from desktop or laptop, test your camera and mic before you click Connect camera. Click the gear button to open the settings window.
7. If joining from mobile, make sure to paste the link directly to your browser's address bar. Use Google Chrome for Android devices, and Safari for iOS devices.

Sign up for an account with Be.Live to access your 14-day free trial period.

Full instructions here: How to Set Up A Be.Live Account

Information on our packages can be found here: Be.Live Pricing

Related article: Pricing Packages and Answers to Financial Questions

Not at all!

When trial ends, you will be automatically downgraded to the free plan.

We accept payments via credit/debit card, PayPal and Amazon Pay (available in select regions).

Related article: Make your first payment with FastSpring

1. Go to our Pricing Page.
2. Select your plan.
3. Click Enter Promotional Code and paste the code. Hit Apply.
4. Fill out the form.
5. Hit Pay.

Yes! Once you cancel, you won't be charged any longer.

For further questions, contact our Support Team through chat or email us directly at team@be.live.

There's no need to cancel free trial. When it ends, you will be switched to the free plan at no cost.

According to our Terms of Service ("Cancellation/Refund Policy"), you may receive a refund during the cool-off period (up to 14 days of not using the platform right after purchase).

Full details here: Pricing Packages and Answers to Financial Questions

For further questions, contact our Support Team through chat or email us directly at team@be.live.

You can upgrade or downgrade your plan directly on our pricing page.

If you paid for a subscription using PayPal, you can change your credit card information directly from your PayPal account.

For other payment methods, contact our Support Team through chat or email us directly at team@be.live.

Absolutely!

Note that only the paid subscription will be transferred. Recordings will remain in the original account.

Full instructions here: Transferring Paid Subscriptions

Contact our Support Team through chat or email us directly at team@be.live. Include the information to be updated or added in your message and we will be happy to assist you.