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Stream like a pro with Be.Live

How do I sign up for an account?

1. Visit be.live and click Start free trial or Sign Up.
2. Fill in your email and password, or select Facebook or Google as your sign-up method.
3. After signing up, you will be directed to the broadcasting studio where you can start or schedule a show. Check out our articles on how to go live on Amazon, Facebook and YouTube.

Note: All new users are granted a 14-day free trial period with access to selected features. You will NOT be charged when trial period ends.

What are the trial limitations?

All new users are granted a 14-day free trial period, no credit card required.

However, the trial comes with some limitations:
Stream limit: your stream can be up to 60 minutes per session;
Total streaming: 180 minutes across all sessions;
Custom RTMP is not available during trial.

These are just trial limitations. You can unlock full features & unlimited streaming with our paid plans.

Is there a checklist I can use before going live?

Here's a list of things to keep in mind before broadcasting:

1. Broadcast using the latest version of Chrome or Safari from your desktop/laptop.
2. Close other applications or programs that might be using your camera or microphone.
3. Close unnecessary tabs in your browser.
4. Use a pair of headphones to avoid echo and feedback. The same applies to guests (if any).
5. For a more stable stream, use a hardwired connection (ethernet) instead of Wi-Fi.
6. Avoid downloading and uploading files while streaming.

Can I use my smartphone as a webcam?

You join your own broadcast as a guest using your iOS or Android smartphone, you will be able to use its camera for streaming. Alternatively, you can use Continuity Camera feature (available with iOS and Mac only) to connect your iPhone camera directly to the Studio.

Full instructions here:
Connect your iPhone as a camera in the Studio (Mac OS)
How to Use Your Smartphone as a Webcam for Be.Live

Can multiple people access one Be.Live account?

With Be.Live Team Accounts feature, you can invite up to 5 people to your Team depending on your plan. To open the Teams page:
1. Visit be.live -> open My Profile page
2. Choose the Teams option from the menu on the left, and the page where you can manage your Team opens.

Find full instructions on inviting members and managing your Be.Live Team here: Mastering Be.Live Team Accounts: Inviting and Managing Your Dream Team

Can I connect Be.Live to my Facebook business account?

Be.Live accounts can only be linked to personal Facebook profiles. However, you can still stream to your Facebook page under its name. You may also choose to register your Be.Live account under a YouTube brand account.

Which internet browsers do you support?

Be.Live is compatible with the latest version of Google Chrome or Safari. Use Chrome for best results (features are limited on Safari). Check your current Chrome version here.

How many people can watch my broadcast?

There is no limit to the number of viewers who can watch your broadcast.

How long are broadcasts stored in my account?

Broadcasts are stored for 30 days for Starter plan and for 90 days with Pro or Growth plan.

How long can my broadcast be?

You can stream for up to  8 hours.

How do I reset the password associated with my account?

1. Click the Login button.
2. Choose the Sign In option and click the Forgot password? button.
3. Enter your email -> click Recover password and a link to create a new password will be sent to you shortly.
4. Locate the email in your inbox and follow the instructions to reset your password.
5. Go back to the Be.Live login page and enter your new password in the required field and click the Log In button.

Full instructions here: How to reset your password

How do I change the email associated with my account?

It is not possible to change the email connected to your Be.Live account. However, it is possible to transfer your subscription to another account with the needed email.

Full instructions here: Transferring Paid Subscriptions

Is there a Be.Live community I can join?

Join our community of Be.Livers on Facebook here and make sure to follow our Facebook page for broadcasting tips and platform updates.

Where can I find more information on how to use Be.Live?

You may check out our list of articles here and our video tutorials here.

Who do I contact for questions, feature requests or feedback?

Contact our Support Team through chat or email us directly at [email protected]. You can also message our support team via Messenger on Facebook.

How do I go live on  Amazon?

1. Download the Amazon Live Creator app. This software is needed for setting up a stream. Currently, the app is only available on the IOS system.
2. Login to your Amazon account.
3. Create the Show using + Button at the bottom of the screen.
4. Add a show card and a title. Here you're required to add your show's thumbnail, products to advertise, and a title.
5. Switch from the phone camera to an external source. At this point, you need to copy the URL and stream link which you will later insert in your Be.Live studio.
6. Go to Amazon web version. Copy the Channel URL to get comments, viewers count, and new followers from your broadcast. You can find the Channel URL by going to your Shop, clicking on View all my past live streams and then copy the full link from the address bar.
7. Log in to your Be.Live account using the latest version of Google Chrome or Safari.
8. Click Set Destination on the top left section of the studio.
9. Select Amazon as your broadcast platform.
10. Insert the saved URL and Stream key, Channel URL from the previous steps.
11. Make sure that you have at least one source added to stream and click the green Start button in your studio.
12. Go back to your Amazon Live app and click on "Preview"—> "Go live".

Full instructions here.

What is Amazon Influencer program?

Amazon Influencer Program offers a great possibility for influencers to recommend products that they own or know about during live show on Amazon and get a commission if their viewers decide to buy.

Learn more here: How to apply for Amazon Live influencer program

Can I schedule an Amazon stream?

Yes, you can schedule the stream directly in the Amazon app.

1. Download the Amazon Live Creator app. This software is needed for setting up a stream. Currently, the app is only available on the IOS system.
2. Login to your Amazon account.
3. Create the Show using + Button at the bottom of the screen.
4. Add a show card and a title. Here you're required to add your show's thumbnail, products to advertise, and a title.
5. After adding all the show info, it's time to schedule it. You’ll see a section where you can select the date and time of the show. Once you're done, a notification will appear about the upcoming show.

Can I access comments from Amazon in Be.Live Studio?

Yes, you can see comments from Amazon in the Studio! If you select Amazon destination, add your Channel URL and go live, comments from your Amazon broadcast will automatically appear in the Studio in the chat section.

Please note that the comments will appear in the Studio after a few minutes after the start of the broadcast.

Note: you won’t be able to comment from the Studio. Please use the Amazon app to post comments during the stream.

Learn more here.

Where can I find a link to my Amazon broadcast?

When you create a new stream on Amazon live in the Amazon application, you can find a link to the stream via the “Share a link to your live stream” button. You can also find a link to the scheduled or live stream directly on Amazon by using the Share button under the stream.

Which platforms do you currently support?

Be.Live supports streaming to Amazon, Facebook, YouTube, LinkedIn, Instagram, TikTok and any platform that supports RTMP.

How do I stream to multiple destinations (multi-streaming)?

With Be.Live, you can stream to multiple destinations simultaneously. This can be a combination of the following:

• Amazon;
• Instagram;
• TikTok;
• Your Facebook timeline;
• Facebook pages or groups you manage;
• Your YouTube channel;
• Your LinkedIn profile OR organization;
• RTMP destinations.

Full details here: Stream to Multiple Destinations

What's Offline Recording?

Offline Recording allows you to record a broadcast without going live. Select this option if you'd like to pre-record your videos for future use, or wish to download only the audio file.

Full details here: How to Record an Offline Broadcast

What's RTMP?

RTMP stands for Real-Time Messaging Protocol (RTMP) Output. With this protocol, you are no longer limited to Amazon, Facebook, YouTube or LinkedIn streams - you may also go live to other platforms (Vimeo, Twitch, Twitter), thereby allowing you to reach a wider audience and boost your brand.

Full details here: How to Set Up Custom RTMP Output for Live Streaming

How do I go live on my Facebook timeline or page?

1. Log in to your Be.Live account using the latest version of Google Chrome or Safari.
2. Click Set Destination on the top left section of the studio.
3. Select Facebook as your broadcast platform then select a specific destination (timeline or any page that you manage).
4. Add a broadcast title and description.
5. Hit Save.

Full instructions here: How to Go Live on Facebook

How do I change privacy settings for my Facebook broadcast?

1. Log in to your Facebook profile connected to Be.Live. Click the arrow in the upper right corner > Settings & Privacy > Settings > from the left panel, scroll down and select Business integrations.
2. Select Be.Live.
3. Scroll down to Who can see that you use this business integration? > select Public
4. Hit Save.

Full instructions here: Change Privacy Settings for Facebook Broadcasts

How do I go  live to a Facebook group?

To go live to your Facebook group, you need to use RTMP set up.
1. Log in to your Be.Live account using the latest version of Google Chrome or Safari.
2. Click Set Destination on the top left section of the studio.
3. Select FB Group as your destination.
4. Set up RTMP details
5. Hit Save.

Full instructions here: How to Go Live to your Facebook Group using RTMP

Can I broadcast to a Facebook event?

You can go live to Facebook event with custom RTMP.

How do I go live on YouTube?

1. Log in to your Be.Live account using the latest version of Google Chrome or Safari.
2. Click Set Destination on the top left section of the studio.
3. Select YouTube as your broadcast platform. From the popup window, select the Google Account to connect with Be.Live. Click Allow to give Be.Live permissions to your Google account.
4. Select your preferred stream privacy (Public, Private or Unlisted).
5. Add a title and description for your stream.
6. Hit Save.

Full instructions here: How to Go Live on YouTube

How do I verify my YouTube account?

1. Select your country in the dropdown menu and how you want to receive the verification code (call or text).
2. Fill out the required information.
3. Hit Submit.
4. Enter the code you receive and click Submit.

Note: The verification process takes 24 hours to complete.

Full instructions here: How to Verify Your YouTube Account

How do I change privacy settings for my YouTube broadcast?

1. Sign in to YouTube Studio: https://studio.youtube.com/
2. From the menu on the left, select Videos.
3. Hover over the video you wish to update. To see your live uploads, select the Live tab.
4. Click the arrow under Visibility and select Public, Private, or Unlisted.
5. Save.

Full instructions here: Privacy Settings for a YouTube Broadcast

How do I change privacy settings for my existing/finished YouTube broadcast?

1. Sign in to YouTube studio: https://studio.youtube.com/
2. From the menu on the left, select Videos.
3. Hover over the video you wish to update. To see your live uploads, select the Live tab.
4. Click the down arrow under Visibility and select Public, Private, or Unlisted.
5. Save.

Full instructions here: Privacy Settings for a YouTube Broadcast

How do I go live on Instagram?

1. Open instagram.com on your desktop.
2. Click the Create button, and select the Live video option from the dropdown menu.
3. When the Go Live screen opens, enter the title of the broadcast.
4. After clicking on the Next button, the screen with your unique Source URL and Stream key should be open. You will need to copy those broadcast credentials to insert them later in your Be.Live studio.
5. Log in to your Be.Live account using the latest version of Google Chrome or Safari.
6. Click Set Destination on the top left section of the studio.
7. Select Instagram as your broadcast platform.
8. Insert the Server URL and Stream key from Step 4.
9. Hit Save.

Full instructions here: How to go live on Instagram

How do I go live on TikTok?

1. Open the TikTok application on your phone.
2. Then hit the tab “+” and swipe up until you find the live option.
3. Under the Go Live button, click on the Cast on PC/Mac.
4. After that TikTok will show you your Stream key and Source URL. You will need to copy those broadcast credentials to insert them later in your Be.Live studio.
5. Log in to your Be.Live account using the latest version of Google Chrome or Safari.
6. Click Set Destination on the top left section of the studio.
7. Select TikTok as your broadcast platform.
8.Insert the Server URL and Stream key from Step 4.
9. Hit Save.

Full instructions here: How to go live on TikTok

How do I go live on LinkedIn?

1. Log in to your Be.Live account using the latest version of Google Chrome or Safari.
2. Click Set Destination on the top left section of the studio.
3. Select LinkedIn as your broadcast platform.
4From the popup window, select the LinkedIn Account to connect with Be.Live. Click Allow to give Be.Live permissions to your LinkedIn account.
5. After this, select the Profile or Organization to go live to.
6. Add a broadcast title and description.
7. Hit Save.

Full instructions here: How to Go Live on LinkedIn

How do I verify my LinkedIn account?

If you are interested in streaming to LinkedIn, you have to fill out an application form. Since LinkedIn has its Live feature in beta, access to it is provided only to existing content creators who have a significant LinkedIn audience and a history of creating quality and professional video content.

Full instructions and the application form can be found here: How to Verify Your LinkedIn Account

How do I embed my live stream on my other website?

There is no way to do embed your stream directly from Be.Live at this time, but here are workarounds we offer:

How to Embed a Facebook Live on your Website
How to Embed a YouTube Live on your Website or Social Media Platforms

How do I schedule a LinkedIn broadcast?

Scheduling is not available with LinkedIn at this time.

Full details here: How to Go Live on LinkedIn

How do I schedule a Facebook or YouTube broadcast?

1. Log in to your Be.Live account using the latest version of Google Chrome or Safari.
2. Click Set Destination on the top left section of the studio.
3. Enable the Schedule Stream toggle.
4. Set your intended broadcast date and time. You may schedule a broadcast up to a year in advance.
5. Select Facebook or YouTube as your broadcast destination.
6. Upload a cover image.
7. Add a broadcast title and description.
8. Hit Save.

Full instructions for scheduling a Facebook broadcast here. For YouTube, click here.

How do I schedule a broadcast to multiple platforms (multi-streaming)?

1. Log in to your Be.Live account using the latest version of Google Chrome or Safari.
2. Click Set Destination on the top left section of the studio.
3. Enable the Schedule Stream toggle.
4. Set your intended broadcast date and time. You may schedule a broadcast up to a year in advance.
5. Select your broadcast destination
6. Upload a cover image.
7. Add a broadcast title and description. They will be the same for all destinations.
8. To add another destination, click the plus (+) button and repeat Step 5.
9. Hit Save.

Note: to schedule a stream on Amazon, you would need to schedule it in the Amazon Live Creator app. Learn more here.

Full instructions here: How to Schedule a Stream to Multiple Platforms (Multi-streaming)

What is the ideal ratio/image size for my broadcast cover image?

We suggest a ratio of 16:9 (e.g. 1280x720). Size should not exceed 3 mb.

How do I edit my scheduled broadcast?

You can edit the time, title/description and cover for your broadcasts. Please note that it's currently not possible to edit broadcasts that are scheduled to Facebook groups in Be.Live due to recent Facebook changes.

Full details here: How to Schedule a Facebook Broadcast

What does the Create new stream button do?

If you wish to start or schedule a new broadcast, click Create new stream to clear all data saved from the previous broadcast.

The Create new stream button will not delete any of your scheduled broadcasts - it will simply reset the broadcast destination.

Why was my scheduled broadcast deleted?

When broadcasting to Facebook or Youtube, you are required to start the broadcast within 10 minutes after the scheduled time. Otherwise, it will be deleted by Facebook or YouTube.

How do I stream in portrait mode?

1. Go to the Be.Live Studio.
2. Switch to the Portrait orientation option next to the layout controls to enable the vertical mode.

Full details here: Streaming in portrait mode in the Be.Live Studio

How do I add my own logo?

1. Click Branding from the toolbar.
2. Select Logo.
3. Select the Be.Live logo or upload your own by clicking Add Logo.
4. Hit Apply.

How do I customize my overlay?

1. Click Branding from the toolbar.
2. Select Logo.
3. Select the Be.Live logo or upload your own by clicking Add Logo.
4. Hit Apply.

How do I customize my background?

1. Click Branding from the toolbar.
2. Select Background.
3. Choose from the available backgrounds or upload your own by clicking Add Background.
4. Hit Apply.

How do I customize my theme/colors?

1. Click Branding from the toolbar.
2. Select a theme (Modern or Classic).
3. To change colors, click Edit colors at the bottom. Select Background and Text colors by entering a specific hex code, or clicking on the circles to select from the color wheel. Colors can only be changed for Classic theme.
4. Hit Apply.

How do I show comments on the broadcast screen?

On the right panel of the studio, you will see the Comments section. Click Show next to the comment to display it on screen.

Full details here: Studio Comments and Reactions

How do I check the number of new followers, viewers and reactions on my broadcast?

The number of viewers, new Amazon followers, reactions is displayed in
the section above Public chat. Clicking the arrow will display Facebook reactions but only from users you're friends with. YouTube does not provide the names of those who liked your broadcast.

Full details here: Studio Comments and Reactions

What's the On-Screen Agenda for?

On-screen updates (Agenda/Title/Crawler) allow you to:

• Add text to your broadcast to highlight a topic, ask a question and display important information to your audience
• Outline your discussion topics, allowing you to maintain focus on your broadcast
• Add private notes that only you can see

Full details here: How to Set Up On-Screen Updates (Agenda, Title and Crawler)

What's the difference between title and crawler?

Title is fixed text while Crawler is scrolling text. Both serve as a news ticker and are used to display updates about your broadcast.

Full details here: How to Set Up On-Screen Updates (Agenda, Title and Crawler)

How do I upload media (photos/videos) to my broadcast?

1. From the toolbar, click Media and select the first option (Upload Media).
2. Locate the image or video from your computer and select Open. The file selected will now appear in staging.
3. Click Show in Stream in the top right of the image to add it to the stream.

Full instructions here: How to Add Media

How do I download the recording of my broadcast?

All broadcasts are saved in the destination where you went live. To download your broadcast in HD quality, go to your My Streams page in your Be.Live profile or from the Studio by clicking on your profile page in the right upper corner.

Note: downloading in HD is only available for Starter, Pro, and Growth users. Downloading in Full HD (1080p) is available for Pro and Growth users.

How do I share my screen?

1. From the studio, click Screen from the toolbar to enable screen sharing.
2. Select your preferred screen sharing option (Entire Screen, Application Window or Chrome Tab).
3. Hit Share.
4. Push the screen to the broadcast by clicking Show in Stream on the upper right corner of the screen share source. This will make it visible to your viewers.

Full instructions here:

Screen Share (For Host)
Screen Share (For Guest)

How do I select an external microphone or camera?

From the Studio, click the gear icon above your camera source. From the drop-down menu, select which external camera or microphone you wish to use for the broadcast.

Full instructions here: How to Check Settings Inside the Production Studio

How do I share a presentation in my broadcast?

There are 3 ways to share your presentation in your broadcast. Full details here: How to Share Your Presentation

If you wish to speak over your presentation without being seen, you may enable Solo mode. Full details here: Solo Mode and Disabling Your Camera or Microphone

What is Live Sales?

Live Sales is a great tool for advertising your products during your broadcast. This feature also allows you to send a clickable link to your viewers, allowing them to easily purchase your products.

Full details here: Live Sales

What is the Solo button?

The Solo button is used when you have multiple active sources in the studio and only want to display a single source during the broadcast. Using the Solo button will not disable microphones for other active sources so you and your guests will still be heard while in the broadcasting section.

Full details here: Solo Button Explained

What widgets can I use?

We offer the following widgets: Follow us, Unmute, Snowfall, Countdown, Sticky Notes, Days in Quarantine and Thermometer.

Full details here: Widgets

Is there a countdown timer I can use?

Yes! You can learn how to enable it here: Countdown Widget

Can I upload multiple images in the studio?

Yes! They will be stored in a single section.

Full details here: How to Add Media

Can I stream in Full HD (1080p)?

Streaming in Full HD is available on the Pro and Growth Plan.

How do I connect multiple cameras?

1. Click Camera from the toolbar to connect your first camera.
2. To connect another camera, repeat Step 1. From the gear settings, select the second camera under Video Settings.
3. To select a third camera, simply repeat the steps above.
4. Click Show in Stream to add your cameras to the broadcasting area.

Full instructions here: How to Stream with Multiple Cameras (Multicam)

What can I do with the Video Editor?

With the Video Editor, you can:

- Trim unwanted footage at the beginning or end of your broadcast
- Cut out specific parts for repurposing or promotional use
- Determine the highlights of your broadcast through user engagement and activity (new followers, comments and reactions, your Studio activity, showing Amazon products)
- Create personalized video greeting cards for your audience
- Add text and background to your recordings
- Share the trimmed video

Full details and instructions here:

Be.Live Video Editor: Part I
Be.Live Video Editor: Part II

How do I access the Video Editor?

To access Video Editor, click here.

Will the edited video overwrite the original broadcast?

No. Original recordings are retained in your account.

How long are broadcasts stored in my account?

Broadcasts are stored for 30 days on the Starter and Pro Plan and for 90 days on the Growth Plan.

What is maximum video length allowed when using the editor?

You can edit broadcasts up to 2 hours long.

Can I share my trimmed video directly from the Video Editor?

Yes!

To share the trimmed broadcast directly to Facebook, click Share Clip > select destination > add title and description > Share.

How do I record a video greeting card?

1. From the Be.Live studio, click on the app menu (9 dots next to your profile picture) ->  Video Editor > Create > hit Record > record your video clip > Save recording
‍2. Select an overlay style and background image.
3. Add your custom text.
4. Click Download Clip in the upper right to download the video in .mp4 format.

Note: This feature is only available on Google Chrome.

Full details and instructions here: Create Personalized Greeting Cards Using the Video Editor

Why can't I start my broadcast? The Start button is gray.

To start a broadcast, you need to have at least one active source in the broadcasting section - this can be your camera, a shared screen, an image/video, or your guest. Once you connect your camera, simply add it to the broadcasting area by clicking the Show in Stream button.

Why aren't comments appearing in my studio?

When broadcasting to your Facebook timeline, make sure that the privacy of the post is set to Public. Comments do not appear in the studio if the broadcast is set to private or only to a particular audience.

You can learn how to change your privacy settings on Facebook here.

Full details here: Studio Comments and Reactions

Why can't I connect my camera or microphone?

Make sure you're using the latest version of Chrome or Safari on your computer/laptop. After that, clear your cache, check your camera and audio here, reboot your computer, and try again.

Please note that certain antivirus programs and firewall may block your camera from connecting, so make sure that these are disabled temporarily before the broadcast.

Full details here: Basic Troubleshooting: Camera & Mic

If this doesn't solve the issue, contact Support via chat.

Why do I experience audio delay and poor quality in my broadcast?

These issues are usually caused by internet speed and machine load. Do not download any software or have too many tabs open, as well as to shut down all the unnecessary software that may take up the operational memory of your computer.

Also, the resolution of the video will depend mainly on your internet upload speed.

Related article: Evaluating Network Quality

If this doesn't solve the issue, contact Support via chat.

No one can see my broadcast. Why?

Your broadcast is most likely set to private. Check out this article or take a look at our video tutorial on how to change privacy settings on Facebook.

Why do I hear echo in my broadcast?

Echo may be caused by one of the following:

1. When one person's voice is heard through another person's microphone. We recommend that the host and all guests wear headsets to avoid the sound from reaching the microphone. A good rule to remember: If you hear the echo, then it's not coming from your system. The person causing the echo does not hear the echo.
2. Echo might also be caused by having multiple tabs with the Be.Live broadcast open. Make sure only one tab is open at a time.

More information here: Basic Troubleshooting: Camera & Mic

I deleted my broadcast by mistake. How do I retrieve it?

If it was only deleted on the end destination (Amazon, Youtube, Facebook, etc) it should still be available to download in your Be.Live account under My Broadcasts.

I scheduled a broadcast on Facebook, but my guests and viewers see the wrong time. Why?

Facebook controls the timezone setting on Be.Live. Facebook takes the timezone setting on your computer, so your broadcast will always be scheduled in the timezone set on the device you use. Please note that "timezone settings" are different from "time settings".

At the same time, each Facebook user will see the time of the post of the scheduled broadcast according to their timezone - this is why the time shown can be different, but it is still the correct time.

If you are experiencing problems with the timezone on Facebook, go into the "Date and Time" settings on your computer, click "Change Timezone", and select the correct timezone for your area.

How do I add a guest to the broadcast?

1. From the studio, click Guest from the toolbar. Hover your cursor over this section and click the Copy Link icon. A message saying Guest link copied to clipboard will appear. This means the link is ready to be sent to your guest.
2. Send the link to your guest. Paste the link using command + V (for Mac) or ctrl + V (for Windows). Guests can join using only their name, OR by signing in to their Facebook/Google account. Afterwards, they must connect their camera.
3. Once guests appear in the staging area, push their camera to the broadcast by clicking Show in Stream in the top right corner of their camera source.

Note: We suggest having only around 10-15 guests/sources at a time to avoid overloading the studio.

Full instructions here: How to Add Guests

How many guests can join my broadcast?

During trial period and on the paid plans, you can have up to 8 people on screen. There is no limit to the number of people who can join and wait in the staging area, thereby allowing you to rotate guests during the broadcast.

Note: If you are using screen share or add media features, it takes away one spot on the broadcast.

Can I change my guest link?

Yes! Simply click Guest from the toolbar on the left > click Create New Link

Once the link is reset, guests won't be able to join using the old link. The link is also specific to the studio and will remain the same for all guests.

Full details here: How to Add Guests

Does my guest need a Be.Live account to join my broadcast?

Not at all! They can join using only their name OR by signing in to their Facebook or Google account.

Related articles:
Guest Desktop Experience
Guest Mobile Browser Experience

What devices can my guests use to join my broadcast?

Guests may join using desktop/laptop, mobile browsers, or using the Be.Live mobile app.

Related articles:Related articles:
Guest Desktop Experience
Guest Mobile Browser Experience

My guest's camera won't connect. What should they do?

Please make sure your guest has the latest version of Chrome or Safari. Ask them to clear their cache, check their camera and audio here, reboot their computer, and try again.

More information here: Guest Troubleshooting

If the steps above do not solve the issue, ask your guest to contact Support via chat.

Will guests see comments?

Yes! Guests will be able see comments when joining from a computer or laptop.

Can my guest share their screen?

Yes, your guest can share their screen from their desktop computer/laptop.

Full instructions here: Screen Share for Guests

How will my broadcast appear on my guest's Facebook feed?

Guests may choose to share your Facebook broadcast using the Share button - just as they would when sharing a post. Note that they can only share a post set to Public.

Is there a checklist I can share with my guest?

You may share this checklist with your guest before the broadcast:

1. You can join a broadcast using only your name, OR by signing in to your Facebook/Google account.
2. Use the latest version of Google Chrome or Safari.
3. Make sure you have a stable internet connection.
4. Clear your cache and close all unnecessary tabs and programs on your device. Some programs may run in the background even, so consider using the Task Manager or reboot your device.
5. Follow the guest link from your host to join the broadcast and click/tap Enable Camera.
6. If joining from desktop or laptop, test your camera and mic before you click Connect camera. Click the gear button to open the settings window.
7. If joining from mobile, make sure to paste the link directly to your browser's address bar. Use Google Chrome for Android devices, and Safari for iOS devices.

How do I access free trial?

Sign up for an account with Be.Live to access your 14-day free trial period.

Full instructions here: How to Set Up A Be.Live Account

Where do I find pricing information?

Information on our packages can be found here: Be.Live Pricing

Related article: Pricing Packages and Answers to Financial Questions

Will you charge me when free trial ends?

Not at all!

When trial ends, you will be automatically downgraded to the free plan.

What payment methods do you offer?

We accept payments via credit/debit card, PayPal and Amazon Pay (available in select regions).

Related article: Make your first payment with FastSpring

How do I apply the promo code?

1. Go to our Pricing Page.
2. Select your plan.
3. Click Enter Promotional Code and paste the code. Hit Apply.
4. Fill out the form.
5. Hit Pay.

Can I cancel my subscription at any time?

Yes! Once you cancel, you won't be charged any longer.

For further questions, contact our Support Team through chat or email us directly at [email protected].

How do I cancel free trial?

There's no need to cancel free trial. When it ends, you will be switched to the free plan at no cost.

What are your refund policies?

According to our Terms of Service ("Cancellation/Refund Policy"), you may receive a refund during the cool-off period (up to 14 days of not using the platform right after purchase).

Full details here: Pricing Packages and Answers to Financial Questions

For further questions, contact our Support Team through chat or email us directly at [email protected].

How do I upgrade or downgrade my plan?

You can upgrade or downgrade your plan directly on our pricing page.

How do I change or update my payment method?

If you paid for a subscription using PayPal, you can change your credit card information directly from your PayPal account.

For other payment methods, contact our Support Team through chat or email us directly at [email protected].

Can I transfer my paid subscription to another Be.Live account?

Absolutely!

Note that only the paid subscription will be transferred. Recordings will remain in the original account.

Full instructions here: Transferring Paid Subscriptions

I want to update/change information on my invoice. How do I do that?

Contact our Support Team through chat or email us directly at [email protected]. Include the information to be updated or added in your message and we will be happy to assist you.

How does  Affiliate Program work?

We have an Affiliate program that allows you to benefit from bringing new users to Be.Live! You will receive a 20% commission for every paid subscription through your link.

How do I become an affiliate?

Step 1. Create an account here: https://belive.tapfiliate.com/

Step 2. After registration and approval, you will find your personal referral link in the user profile at https://belive.tapfiliate.com/login. From this moment, you made a default affiliate. For each successful payment by this link, you'll get 20%.

Submit your application here: https://belive.tapfiliate.com/
Once approved, you will receive an email with your affiliate link.Please note that it might take 2-3 business days for us to review your application. We may also ask for additional information during this time.

How much will I earn?

You will receive a 20% commission for every paid subscription through your link. For example, if someone subscribes to a yearly paid plan worth $400, you will receive $80 for that sale.

When do I start earning?

It will take 30-45 days before you start receiving your commission. The payout will depend on how many users converted from a free plan to a paid subscription.

Please keep in mind that after they sign up, users will get a trial period to access Be.Live for free! Sometimes, it might take a week or two for them to convert into a paid subscription. After trial period, their account will be downgraded to the free plan. They can upgrade anytime and it will be credited to your affiliate account as a commission.

How do I customize my link?

Once approved, you will have access to the 'Assets' section, where you can edit your link.

How and when will I receive my payment?

A PayPal account is required to join the program and you will receive the commission payout through your account. You will receive your commission on or before the 15th of every month. For example, the commission you earned in October 2024 will be credited to your account on or before November 15, 2023.